General Questions
What products does GeLaozee offer?
GeLaozee provides a curated selection of premium home textiles, including stylish couch covers, sofa throws, and decorative rugs. All products are designed to fit modern Australian home styles and daily living needs.
Are your products suitable for families and pets?
Yes. Our couch covers and rugs are made of durable, scratch-resistant, and washable materials, ideal for households with kids and pets.
Size & Fit Questions
How do I choose the correct size?
Each product page includes detailed size charts and measurement guides. We recommend measuring your sofa or floor area before placing an order to ensure the best fit.
Can couch covers fit all sofa types?
Our couch covers are designed to fit most standard sofas, including single-seat, loveseat, three-seater, and sectional sofas. You can refer to the product description for applicable sofa types.
Shipping & Delivery
Do you ship Australia-wide?
Yes, we provide shipping services across all states and territories of Australia.
How long will delivery take?
Standard delivery takes 5–12 business days, depending on your location. Orders are processed and dispatched quickly to ensure timely delivery.
Is free shipping available?
We offer free standard shipping on orders within Australia.
Returns & Exchanges
What is your return policy?
We offer a 30-day return and exchange policy. If you receive defective or incorrect items, you can apply for a return or exchange within 30 days of delivery.
Are returns free?
Returns due to product quality issues are fully covered. For customer-initiated returns, return shipping costs apply.
Care & Maintenance
Are your products machine washable?
Most of our couch covers and rugs are machine washable. We recommend cold gentle washing and air drying to extend fabric service life and prevent fading.
Will the fabric fade or shrink after washing?
Our textiles are processed with fade-resistant and anti-shrinkage treatment. Proper washing and maintenance will keep the product in good condition for long-term use.
Payment & Order
What payment methods do you accept?
We support secure payment methods including credit card, debit card, and other mainstream online payment options.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can check your delivery status online at any time.
Can I modify or cancel my order?
Order modification or cancellation is available before shipment. Once the order has been dispatched, changes are no longer supported.