Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gelaozee.com. Please note that returns will need to be sent to our Australian returns facility: 23/82 Levanswell Road, Moorabbin VIC 3189.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For faulty or damaged items, we will cover the return shipping costs.

Change of Mind Returns

If you wish to return an item due to a change of mind (e.g., wrong size or color), you will be responsible for paying for your own shipping costs for returning your item.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods. Unfortunately, we cannot accept change-of-mind returns on final sale items or gift cards (note: sale items with manufacturing defects are still covered under the Australian Consumer Law).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@gelaozee.com.