Shipping policy

This Shipping Policy applies to all orders placed on www.gelaozee.com (hereinafter referred to as “the Website”), operated byTianjin Daikese Trading CO. LTD. It clarifies order processing, shipping methods, delivery timeframes, shipping fees, international customs rules, lost/damaged parcel solutions and related customer rights and obligations. By placing an order on our Website, you fully accept and agree to this Shipping Policy.

Last Updated: 01/07/2026

1. Order Processing & Processing Time

All orders are processed and verified during working days (Monday to Friday), excluding weekends, public holidays and official company holidays.

Orders placed before [2:00 PM AEST/AEDT (Melbourne Time)] on working days will be processed and shipped within 1–2 business days.
Orders placed after the daily cut-off time, on weekends or holidays will be processed and shipped on the next available business day.
During peak seasons (Black Friday, Christmas, New Year promotion periods) or inventory shortage periods, order processing may be delayed by 1–2 additional business days. We will notify customers via email for substantial delays.

Please ensure your shipping address, contact name and phone number are accurate before checkout. No address modification is allowed after order shipment.

2. Shipping Coverage & Restrictions

We currently ship to the following regions: Australian Nation Wide.

Shipping Exclusions: We do not ship to APO/FPO military addresses, or restricted/embargoed countries and regions in accordance with international trade regulations. We reserve the right to cancel orders with invalid or unsupported shipping addresses.

3. Shipping Methods, Delivery Time & Fees

All delivery times are estimated business days (excluding customs clearance time, weekends and holidays) and are for reference only.

Shipping Method	Estimated Delivery Time	Shipping Fee
Standard Shipping	[7–15 business days]	Free Shipping
Expedited Shipping	[5–10 business days]	[$10.00]

4. Order Tracking

Once your order is dispatched, we will send a confirmation email containing your tracking number and official tracking link. You can monitor delivery status in real time. Please allow 24–48 hours for the tracking information to update in the courier system after shipment.

5. International Shipping, Duties & Taxes

For all international cross-border orders:

Shipping fees charged by our store only cover international courier freight.
Import duties, customs taxes, clearance fees and local handling fees incurred during customs clearance are borne solely by the customer.
We are not responsible for customs delays, customs inspection hold-ups or any resulting extra fees.
Customers shall bear the risk of order return or abandonment caused by refusal to pay customs duties.

6. Delayed, Lost or Damaged Shipments

6.1 Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to bad weather, customs inspection, courier peak pressure, public emergencies or force majeure factors. We do not offer compensation for normal logistics delays.

6.2 Lost Parcels

If your tracking status shows no update for over 15 business days, please contact our customer support to initiate a parcel investigation. After official courier confirmation of loss, we will provide a full refund or free reshipment for your order.

6.3 Damaged or Defective Goods

Please inspect your package immediately upon receipt. If the package is visibly damaged or the product is defective, please refuse delivery or take clear photos/videos within 48 hours after delivery and contact us. We will arrange replacement or refund after verification.

7. Unclaimed & Returned Shipments

Orders returned to us due to incorrect address, customer refusal to receive, unclaimed parcel or unpaid customs duties will be subject to deduction of original shipping fee and return freight for refunds. We reserve the right to refuse reshipment for repeatedly returned orders.

8. Policy Updates

We reserve the right to revise and update this Shipping Policy without prior notice. Updated terms take effect immediately after being published on the Website. Continued use of our service and placement of new orders after updates constitutes acceptance of the latest policy.